Cancellation Policy: If for any reason you need to cancel or reschedule an appointment, we ask for 24 hours notice or you will be charged a $25 fee for that appointment. If treatments have been purchased in a package, the missed appointment may be deducted from the number remaining. * FEES WILL BE WAIVED IF YOU ARE SICK, we prefer you stay home - just let us know that you can’t make it.

Confidentiality: Your confidentiality is important to us. None of your personal information is shared or disclosed without your permission. We may release your contact info if required by Public Health agencies to trace Coronavirus exposure.

Privacy: Since several people are being treated in the same room at once it is vital that we work together to respect your privacy and the privacy of others. Your intake will be done in a soft voice and there is ambient music and a fountain to drown out the discussion of any sensitive issues. Let us know if there are certain topics that need extra discretion or if you prefer to do your intake in a more private setting.  If you happen to overhear someone else’s private information, please keep it to yourself, you’d want others to do the same for you.

Sick Policy: Stay home and away from others if you have respiratory virus symptoms that aren't better explained by another cause. These symptoms can include fever, chills, body aches, fatigue, cough, runny nose, among others. You can return to the clinic when, for at least 24 hours, both are true:: Your symptoms are getting better overall, and you have not had a fever (and are not using fever-reducing medication).

  • After meeting the above criteria, take added precautions over the next 5 days, including wearing a well fitting mask anytime you are in the clinic and washing or sanitizing your hands frequently. 

  • After the 5 days, if you have a lingering cough that is frequent and persistent, please wear a well fitting mask out of consideration for others in the community space. 

Covid Exposure: As currently defined by the NIH: a high-risk covid exposure takes place at a distance of less than six feet for a total of 15 minutes or more over a 24-hour period with someone who tests positive.

  • Wear a well fitting mask anytime you are in the clinic for 10 days from the day of exposure.

  • You can still develop covid up to 10 days after you have been exposed.

  • If you develop symptoms, follow the Sick Policy as outlined above.

Non-Discrimination:
We appreciate the diversity of human beings and everyone is welcome at our clinic. We do not discriminate based on race, age, religion, height, weight, national origin, language, education, HIV status, ability, marital status, sexual orientation, sex or gender identity.

Children:
We support healthy families and children, but because we treat in a group environment we aren't able to provide the care necessary for pediatric acupuncture. We gladly treat kids ages 14 and over as long it is their choice to receive treatment. Also, if you have little ones please arrange for their care during your appointment. We want you to relax and get the most out your treatment and unfortunately we don't have the staff to care for unsupervised children.