Cancellation Policy: If for any reason you need to cancel or reschedule an appointment, we ask for 24 hours notice or you will be charged a $15 fee for that appointment. If treatments have been purchased in a package, the missed appointment may be deducted from the number remaining.

Confidentiality: Your confidentiality is important to us.  That’s why we don’t use your full name on your envelope. None of your personal information is shared or disclosed without your permission

Privacy: Since several people are being treated in the same room at once it is vital that we work together to respect your privacy and the privacy of others. Your intake will be done in a soft voice and there is ambient music and a fountain to drown out the discussion of any sensitive issues. Let us know if there are certain topics that need extra discretion or if you prefer to do your intake in a more private setting.  If you happen to overhear someone else’s private information, please keep it to yourself, you’d want others to do the same for you.

Non-Discrimination:
We appreciate the diversity of human beings and everyone is welcome at our clinic. We do not discriminate based on race, age, religion, height, weight, national origin, language, education, HIV status, ability, marital status, sexual orientation, sex or gender identity.

Children:
We support healthy families and children, but because we treat in a group environment we aren't able to provide the care necessary for pediatric acupuncture. We gladly treat kids ages 14 and over as long it is their choice to receive treatment. Also, if you have little ones please arrange for their care during your appointment. We want you to relax and get the most out your treatment and unfortunately we don't have the staff to care for unsupervised children.